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FAQ

COVID Info

What measures are you taking in the face of covid-19?

We strictly follow all government health guidelines to keep you healthy. Our staff and delivery people wear masks and gloves and we have reinforced all hygiene measures.

My classes

How do I view my shopping lists?

Your shopping lists are available in "My account" under "My lists".

How to create a shopping list?

Click the list icon on the chosen product page. You can add it to an existing list or create a new list.

How do I place my first order?

Create an account then do your shopping
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· Do your shopping and create an account when validating your basket

How can I modify or cancel my order?

You can modify or cancel your order up to 48 hours before delivery.

Log in to your customer account, under “My orders”, or contact us by phone or email.

I did not receive what I ordered. What to do ?

First of all, please accept our apologies! Then contact us by phone or email, we will quickly find a solution.

Why has my product been substituted?

If the item ordered is no longer in stock when we prepare your order, we will offer you an equivalent product. You will pay the best price, even if this product costs more than your initial choice!

Payment

How can I pay for my groceries on Mon Panier Latin?

We accept Visa, MasterCard, e-credit card and American Express as well as Paypal.

Can I buy a Mon Panier Latin gift card?

Yes, Mon Panier Latin gift cards are available in the store for the amount of your choice.

My Account

How do I create an account?

Click on "Create account"and follow the signs.

I forgot my password, how can I recover it?

Visit this password recovery page, enter the e-mail address associated with your Latin My Cart account and validate. You will receive an email with a link to reset your password.

My Products

How can I suggest a product that is not sold on the site?

You can let us know directly by going to the "Suggest a product" section. 
You can also let our customer service know by email by clicking on the "Contact us" link. We will study your suggestions with the greatest attention and do our best to meet your expectations.

How do you deliver fresh and frozen products?

Respecting the cold chain is our PRIORITY! We invest in refrigerated and isothermal packaging which guarantees compliance with the cold chain in accordance with the regulations in force. Also, we recommend delivery within 24 hours to ensure freshness and optimal freezing of your products, from our refrigerators and freezers to your door.

Why is there no order summary in my package?

We made the deliberate choice not to put any invoice in our packages in order to limit our environmental impact. After the validation of your order, the overview of your invoice is shown in the confirmation email.