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Shipping Policy

General delivery information

Delivery takes place Monday to Saturday from 8 a.m. to 22 p.m.

On the morning of your delivery, you will receive a push, email and / or SMS notification with a two hour delivery window.

 

Delivery area

We deliver throughout the UK including Northern Ireland, the Highlands and the Islands.

 

Delivery method

We deliver your order in a cardboard box via one of our reputable national couriers with many years of experience.

 

Delivery options and cost

Delivery options

Shopping cart amount

Delivery price

Free standard delivery (2-3 days)

 From £ 65

FREE standard delivery

Standard delivery (2-3 days)

£ £ 0- 65

£5.99

Delivery in 24h

All amounts

£6.99

Standard delivery to Northern Ireland, Highlands and Islands (2-3 days)

All amounts

£9.99

Same day delivery (London only) **

All amounts

£9.99

 

* We offer next day delivery (in 24h) for orders received Monday through Friday before 13 p.m. Orders received after 13 p.m. will be dispatched on the next delivery day.

** We offer same day home delivery in London for all orders received Monday through Friday before 12:00 p.m. Delivery will be made the same evening between 18 p.m. and 22 p.m.

We reserve the right to confirm the feasibility of delivery based on the total volume of products and the availability of delivery service in your region.

 

Delivery packaging

ATTENTION: For fresh and frozen products, we recommend delivery within 24 hours to ensure freshness and optimal freezing of your products. 

For courier deliveries, all fresh food is packaged in thermally insulated packaging to ensure it arrives in the same state of freshness as when it left our premises.

 

Terms of delivery of frozen products (Excluding London M25):

In order to guarantee optimum freshness of your products, they are carefully prepared, then put in suitable packaging meeting transport standards. However, some products may arrive at your home partially thawed. It is strongly recommended not to refreeze a thawed product.

 

For deliveries within London we use refrigerated vans.

 

We guarantee the expiration date of products to 3 days from their departure from our premises.

 

Delivery instructions

You can add specific delivery instructions to your shopping cart in the "Add delivery instructions" section. Please make sure we receive instructions if you want the package to be dropped off at a specific location, such as a neighbor's house. You can add or modify these instructions for the delivery address of your choice in the "My Addresses" section of My Account. You can also call or email us and we'll do our best to help.

 

Restrictions 

A maximum of 6 liters and 30 kg per package is allowed. 

 

Delivery time

Orders are generally processed within 24-48 hours, unless otherwise specified in the product description or your confirmation email.

Once your order has shipped, you will receive an email with tracking information at the email address associated with your purchase.

Please allow 24-48 hours for your tracking information to update after you receive it.

Orders generally take 1 to 3 business days to reach their destination.

Pre-order items usually have delayed delivery times. These items accompanied by the entire order are delivered within the time limits indicated in the product description, ie between 3 and 5 working days.